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FAQ'S
We currently ship to Puerto Rico and the United States.
The shipping cost is calculated at checkout and depends on the delivery location and the weight of the package.
We offer free shipping on orders over [amount] within Puerto Rico.
For shipments to the United States, the cost varies depending on the address and will be calculated at checkout.
Puerto Rico: The estimated delivery time is 1 to 3 business days after the order has been processed.
Estados Unidos: The estimated delivery time varies between 2 to 6 business days, depending on the location.
Yes, once your order has been shipped, you will receive an email with a link to track its status.
[Detail your warranty policy: If you offer a manufacturer’s warranty, how long it lasts, what it covers, and what it does not cover.]
[State your policy regarding cancellations and modifications. For example: "You can request to cancel or modify your order as long as it has not been shipped. To do so, please contact us as soon as possible at [email] or [phone]."]
At Pausa Barista Shop, we care about your satisfaction. If you receive a damaged or defective product, please contact us within [number] days of receiving your order so we can assist you with arranging a return or exchange.
[Describe your return policy: Which items are eligible for return, the time frame for requesting a return, the condition in which products must be, who covers the shipping costs, etc.]
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Do you have any questions about our products, shipping, or just want to talk about coffee? We'd love to hear from you!